HeyDoWhat SMS / Text Messaging Terms

Last Updated: October 26, 2026
Publication Date: October 26, 2026

1. Overview and Agreement to These SMS Terms

These SMS / Text Messaging Terms (these "SMS Terms") govern the text-message programs, alerts, notifications, and related messaging workflows (each, a "Program") operated by or on behalf of HeyDoWhat LLC, a Wyoming limited liability company ("HeyDoWhat," "HDW," "we," "us," or "our"), in connection with the HeyDoWhat platform, websites, applications, products, services, features, and related technology systems (collectively, the "Platform").

As used in these SMS Terms, "text message" and "message" mean a message sent to or from a mobile number by SMS, MMS, RCS or a similar format.

These SMS Terms constitute Supplemental Terms under, are incorporated into, and form part of the HeyDoWhat Terms of Service (the "Terms of Service"). Capitalized terms used but not defined in these SMS Terms have the meanings given in the Terms of Service.

If these SMS Terms conflict with the Terms of Service, these SMS Terms control for Program identification, consent, enrollment, message frequency, opt-out, re-enrollment, feature commands, mobile-number obligations, message delivery and operation of the Programs; the Terms of Service control everything else, including dispute resolution.

You agree to these SMS Terms and the Terms of Service by enrolling in or using a Program after reasonably conspicuous notice that doing so signifies your agreement; sending an opt-out, HELP request or feature command does not by itself establish agreement.

PLEASE NOTE: The Terms of Service contain provisions governing binding individual arbitration, a class action waiver, jury trial waiver, exceptions, and related dispute-resolution matters.

2. The Programs

2.1 Account & Operational Alerts:
The Account & Operational Alerts Program is a non-marketing, transactional, functional, security, and operational text-message Program. Messages under this Program may include:

• (a) one-time passcodes, security codes, phone-verification messages, account-registration messages, login messages, authentication messages, password-reset messages, fraud-prevention messages, account-access messages, and other account-security messages;
• (b) virtual waitlist and queue notifications for waitlists or queue sessions you join or initiate through the Platform, including enrollment confirmations, place-in-line updates, approaching-turn updates, ready notifications, hold notices, expiration notices, missed-turn notices, session-completion notices, and other waitlist-session or queue-session updates;
• (c) non-promotional feedback requests relating to a specific waitlist, queue, booking, redemption, merchant visit, or Platform interaction you initiated;
• (d) notices that are directly responsive to a specific request you submitted to HeyDoWhat or to a specific action you initiated on the Platform, such as a notice confirming completion of, or responding to, a security, verification, account, booking, redemption, or support request you made; provided that no message sent under this Section 2.1(d) will contain any advertisement, offer, deal, discount, promotion, price, product or merchant recommendation, or any solicitation or encouragement to purchase, and provided further that any early-access, service-availability, new-merchant, onboarding, merchant-participation, or similar availability announcement will be sent, if at all, only by email or in-application message, or under a marketing Program in accordance with Section 2.2 and Section 3.2, and will not be sent as an Account & Operational Alert;
• (e) service, security, account, wallet, In-App Credit, Reward Point, refund, cancellation, booking, redemption, check-in, Redemption Credential, QR-code, expiration, account-value, and Platform-operational notices, to the extent such message types are enabled by HeyDoWhat from time to time; and
• (f) other non-marketing notices relating to your account, your requested Platform activity, your use of Platform features, or the security, integrity, operation, or administration of the Platform.

This Program does not include marketing or promotional text messages.

2.2 Marketing Messages:
HDW sends marketing text messages only under a separate marketing Program that requires the consent described in Section 3.2.

2.3 Separate Programs; Separate Consent:
Each Program requires its own consent and may use its own sending number; consent to one Program is not consent to another unless you are clearly asked to consent to more than one.

2.4 HeyDoWhat Sender; Service Providers:
Programs are operated by HeyDoWhat or by service providers acting on HeyDoWhat's behalf. No Merchant is authorized to use HeyDoWhat's Programs to send marketing text messages to you, and no consent given under these SMS Terms authorizes any Merchant to send you text messages outside the Platform.

3. Enrollment and Consent

3.1 Account & Operational Alerts:
You consent to receive Account & Operational Alerts by taking an action, after being shown the applicable SMS disclosure at the point of collection or request, that requires or requests SMS delivery.
Actions that establish consent under this Section 3.1 include:

• (a) providing your mobile number to register for, verify, secure, or recover an account;
• (b) requesting a one-time passcode, security code, phone-verification message, authentication message, login message, or password-reset code, in which case your request authorizes the requested message and any non-marketing messages reasonably necessary to complete or respond to that specific request;
• (c) joining a merchant waitlist or initiating a queue session, in which case your join authorizes the limited set of queue lifecycle messages associated with that session as described in Section 4 and the HeyDoWhat Queue Terms; and
• (d) otherwise using a Platform feature that requires or supports SMS-based operational messaging.

3.2 Marketing Messages:
Marketing text messages require your separate prior express written consent. Consent to receive Account & Operational Alerts is not consent to receive marketing text messages.

3.3 Automated Technology:
You acknowledge and agree that messages under a Program may be sent using automated dialing technology, automated messaging technology, automatic telephone dialing system, or other automated technology.

3.4 Consent Not a Condition of Purchase:
Consent to receive marketing text messages is not a condition of purchasing any goods or services from HeyDoWhat or any Merchant, and HeyDoWhat will not condition any purchase on your agreement to receive marketing text messages.

Certain non-marketing Platform features—including SMS-based account verification, security authentication, password reset, fraud-prevention workflows, and the virtual queue and waitlist feature—require a valid mobile number and SMS delivery, or an alternative verification or notification method if HeyDoWhat makes one available. Requesting or using an SMS-based feature authorizes the Account & Operational Alerts described in Section 3.1 with respect to that feature but does not constitute consent to marketing text messages. You may create an account and browse the Platform without providing a mobile number, subject to any non-SMS eligibility, account, verification, or security requirements disclosed through the applicable Platform workflow; features that depend on SMS, including joining a queue, require a valid mobile number as described above.

3.5 Your Certification Regarding Your Mobile Number:
By providing a mobile phone number to HeyDoWhat, you represent and warrant that you are the current subscriber or customary user of that number, that you are authorized to provide that number to HeyDoWhat and enroll or use that number in connection with the applicable Program, that the information you provide is accurate, and that you will not provide or enroll any mobile number that you do not control or are not authorized to use.

3.6 Consent Records and Evidence of Consent:
Your later opt-out, withdrawal of consent, account closure, or request to delete personal information does not, by itself, invalidate consent validly given before that action or make unlawful a message lawfully sent or a record lawfully created before that action.

4. Message Frequency

Message frequency for Account & Operational Alerts varies based on your account activity, verification activity, security activity, waitlist usage, queue usage, booking activity, redemption activity, refund activity, wallet activity, Reward Point activity, Platform activity, and the number and type of Platform workflows you initiate, request, or use.

Text messages about a queue session you join are limited to the lifecycle messages for that session; messages you send and HDW's required replies to them do not count toward that limit.

Account & Operational Alerts may arrive at any time of day.

5. Cost

HDW does not charge you for messages sent under its Programs. Your carrier's message and data rates may apply. You are responsible for all charges imposed by your wireless carrier or mobile service provider. Check your mobile plan or contact your carrier or provider for details.

6. Opting Out

6.1 How to Opt Out:
You may opt out at any time by replying STOP, STOPALL, STOP ALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPT OUT to a message received from a Program's sending number. You may also opt out by emailing support@heydowhat.com with the mobile number to be removed, by using any opt-out mechanism made available by HeyDoWhat, or by any other reasonable means of clearly communicating your revocation.

HeyDoWhat may also treat other words, phrases, messages, support requests, emails, account-preference changes, or communications as opt-out requests where a reasonable person would understand them as a request to stop receiving some or all text messages from HeyDoWhat.

6.2 Processing Opt-Out Requests:
HeyDoWhat honors opt-out requests as soon as practicable and within the timeframe required by applicable law. Some non-standard opt-out requests, support-channel opt-out requests, or manually reviewed requests may require additional processing time, but HeyDoWhat will honor them within the timeframe required by applicable law and no later than ten (10) business days where that deadline applies.

6.3 Confirmation or Clarification Message:
After receiving an opt-out request, HeyDoWhat may send one final non-marketing message that either confirms the opt-out or, where you have consented to more than one Program or category of text messages and the scope of your request is unclear, requests clarification regarding the scope of the request under Section 6.4.

If HeyDoWhat sends a confirmation or clarification message, HeyDoWhat will initiate it promptly and ordinarily within five minutes after receiving the opt-out request, subject to messaging-provider, carrier, network, technical, and other delivery factors outside HeyDoWhat's reasonable control. The message will not contain marketing or promotional content, will not seek to persuade you to reconsider your request, and will be the only additional consent-based message sent within the scope of the consent that was revoked or may reasonably have been revoked.

While the scope of an ambiguous request remains unresolved, HeyDoWhat will cease all consent-based messages that may reasonably fall within the request.

If HeyDoWhat requests clarification and you do not respond, HeyDoWhat will treat the request as a Global Opt-Out under Section 6.4.

6.4 Scope of Opt-Out:

• (a) Requests Made in Response to Account & Operational Alerts. If you send an opt-out request in response to a message you received under the Account & Operational Alerts Program, HeyDoWhat will treat that request as a Global Opt-Out and will stop all consent-based HeyDoWhat text messages to the mobile number from which, or identified in, the request.
• (b) Requests Made in Response to Marketing Messages. An opt-out sent in reply to a marketing message stops that marketing Program, and HDW may continue to send Account & Operational Alerts for which you have separately consented; a request that uses STOPALL, STOP ALL or OPT OUT, or otherwise asks to stop all HDW text messages, or that you confirm under Section 6.3 applies to all, is a Global Opt-Out.
• (c) Requests Not Made in Reply to a Text Message. If you submit an opt-out request by email, through the Platform, through a support channel, or by any other reasonable means other than replying to a text message, HeyDoWhat will treat the request as a Global Opt-Out unless the request clearly states or reasonably indicates that you want to stop only a particular Program or category of text messages, in which case HeyDoWhat will honor that narrower scope to the extent permitted by applicable law.
• (d) Global Opt-Out. A request that HeyDoWhat treats as applying to all HeyDoWhat text messages under Section 6.3 or this Section 6.4 is a "Global Opt-Out." A Global Opt-Out applies to all consent-based HeyDoWhat text-message Programs associated with the identified mobile number, including Account & Operational Alerts and every marketing Program in which the number is enrolled, subject to applicable law.
• (e) Scope Required by Applicable Law. Notwithstanding Sections 6.4(a) through 6.4(d), HeyDoWhat will give every opt-out request the scope required by applicable law as in effect from time to time.

6.5 Re-Enrollment:
Where supported, you may re-enroll in a Program after an opt-out by replying START or UNSTOP to the sending number from which you opted out, or by giving renewed consent after receiving the applicable disclosures.

6.6 Effect on Platform Features:
If you opt out of Account & Operational Alerts you will not receive them, including verification codes and queue notifications.

You may be unable to use features that require SMS until you re-enroll.

Opting out of text messages does not close your account, does not remove you from any queue, waitlist, booking, or other Platform activity, and does not opt you out of non-SMS communications, including email, in-application messages, push notifications, account notices, transactional notices, or other communications described in the Terms of Service and Privacy Policy.

6.7 Feature Commands; Opt-Out Keywords Are Not Feature Commands:

• (a) Feature Commands. Replying "C" to a queue-related text message cancels your queue spot for the queue session identified in that message. Replying C is not an opt-out.
• (b) Opt-Out Keywords Are Not Feature Commands. Replying CANCEL, or any other opt-out keyword, to a queue-related text message will be processed as an opt-out request under Sections 6.1 and 6.4 and will not cancel your queue spot.

6.8 Internal Do-Not-Call List and Policy:
HeyDoWhat maintains an internal do-not-call list and a written internal do-not-call policy governing the maintenance of that list. If you ask HeyDoWhat to stop contacting you, HeyDoWhat will record your request on its internal do-not-call list and will honor it within the timeframe required by applicable law. A copy of HeyDoWhat's written internal do-not-call policy is available upon request by emailing support@heydowhat.com.

7. Help

For help, reply HELP to any HeyDoWhat Program text message, email support@heydowhat.com, or visit https://heydowhat.com/sms-terms.

8. Your Mobile Number

8.1 Accurate Information:
You agree to maintain accurate and current mobile-number information in your account.

8.2 Notice of Changes:
If a mobile number you gave HDW ceases to be yours or authorized for your use, you must update your account promptly and, if you control and know of the change beforehand, before it takes effect; if an account update is unavailable or insufficient, notify support@heydowhat.com.

8.3 Number Reassignment:
To the fullest extent permitted by applicable law, HeyDoWhat is not responsible or liable to you for any message sent to, or for any information disclosed through a message sent to, a mobile number you provided or enrolled, where that message was sent before HeyDoWhat received actual or reasonably sufficient notice of a change described in Section 8.2 and you had not provided the notice required by Section 8.2.

8.4 Mobile-Number Indemnity:
To the fullest extent permitted by applicable law, you will defend, indemnify and hold harmless HeyDoWhat, its members, managers, officers, employees, agents, successors and assigns from and against third-party claims, demands, suits, actions and governmental or regulatory proceedings, and any resulting judgments, settlements, liabilities, losses, damages, lawfully indemnifiable fines or penalties, costs and reasonable attorneys' fees and investigation costs, to the extent caused by your providing a phone number you are not authorized to use, or by your not telling HDW after you knew or reasonably should have known that a number is no longer yours.

HeyDoWhat may assume the exclusive defense and control of any claim otherwise subject to indemnification under this Section 8.4, in which event you will cooperate with HeyDoWhat in asserting any available defenses. You will not settle any such claim in a manner that admits fault by, imposes any obligation on, or fails to provide an unconditional release to HeyDoWhat, without HeyDoWhat's prior written consent.

This indemnity applies only to liabilities lawfully indemnifiable and to the extent allocated to you under this Section; it does not transfer a duty or liability that applicable law prohibits transferring. This Section 8.4 does not waive any non-waivable consumer right, defense, limitation, or statutory protection, and does not transfer any legal duty or liability that applicable law prohibits HeyDoWhat from transferring.

This Section 8.4 is in addition to, and does not limit, any enforceable indemnification obligation stated in the Terms of Service.

8.5 Re-Verification:
HDW may require you to re-verify your mobile number at any time.

9. Delivery and Disclaimers

The Programs are provided on an "AS IS" and "AS AVAILABLE" basis. HeyDoWhat does not guarantee that any message will be delivered, delivered accurately, delivered in full, delivered in sequence, or delivered within any particular time. Wireless carriers and mobile service providers are not liable for delayed or undelivered messages.

A text message is not the authoritative record of your account or transactions. You remain responsible for monitoring the Platform directly.

The Programs are not an emergency, medical, or safety-critical communications service.

To the fullest extent permitted by applicable law, HeyDoWhat and Merchants are not responsible solely because a text message is delayed, undelivered, blocked, filtered, unavailable, opted-out, misdirected, or disabled.

The disclaimers, exclusions, and limitations of liability in the Terms of Service apply to the Programs and these SMS Terms to the fullest extent permitted by applicable law.

10. Eligibility

The Programs are intended only for individuals who are at least eighteen (18) years of age, are located in the United States when enrolling in or using the applicable Program, use a mobile number issued by a United States wireless carrier or mobile service provider, and have the legal capacity to agree to these SMS Terms. By enrolling in, consenting to, requesting, or participating in a Program, you represent and warrant that you meet these requirements.

11. Privacy

11.1 Privacy Policy:
The HeyDoWhat Privacy Policy, available at https://heydowhat.com/privacy-policy, describes how HDW processes information in connection with the Programs, including your mobile number and your consent and opt-out records.

11.2 No Sale or Sharing of Mobile Information:
No mobile information, including mobile phone numbers, SMS opt-in data, SMS consent records, or SMS message-originator data, will be sold, rented, released, disclosed, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

11.3 Permitted Disclosures:
HDW may disclose mobile information to service providers, messaging providers and carriers, and as the Privacy Policy permits, to deliver messages, administer the Programs, prevent fraud or misuse, comply with law and protect rights, safety and security.

11.4 HeyDoWhat's Records:
HDW may retain records of consent, enrollment, revocation, suppression and messaging activity to administer the Programs, demonstrate compliance and protect legal rights, as described in the Privacy Policy.

12. Changes to These SMS Terms

HDW may amend these SMS Terms with reasonable advance notice, as the Terms of Service provide; a change required by applicable law or made to address security, fraud or legal risk takes effect when posted.

If you do not agree, you may stop using and opt out of the affected Program under Section 6.

13. Suspension and Termination

HDW may suspend, restrict or terminate a Program or your participation in it at any time, including when a carrier or messaging provider requires it, when HDW suspects fraud or misuse, or when it cannot verify consent.

Suspension or termination of a Program does not eliminate an existing Booking, Wallet value, refund, required notice, or other right or obligation that the governing agreement or applicable law requires HeyDoWhat or a Merchant to preserve.

Sections 1, 3.5, 3.6, 5, 6, 8, 9, 11, 12, 13, 14, 15, and 16 survive termination, suspension, restriction, opt-out, or expiration of your participation in any Program to the extent necessary to give those provisions effect.

14. Dispute Resolution, Arbitration, and Governing Law

The dispute-resolution provisions of the Terms of Service, including arbitration and the class-action waiver, govern any dispute about these SMS Terms, a Program or a message. A dispute arising in a Merchant's commercial capacity remains governed by the applicable Merchant agreement to the extent that agreement governs the dispute.

Those Terms of Service provisions—including the applicable arbitration agreement, arbitration administrator and rules, hearing procedures, governing law, venue, class-action and jury-trial waivers, exceptions, informal-resolution requirements, and arbitration opt-out rights—are incorporated into these SMS Terms by reference.

15. General Provisions

15.1 Application of Terms of Service Provisions. The provisions of the Terms of Service governing severability, no waiver, assignment, entire agreement, consent to electronic communications and electronic signatures, interpretation and construction, headings, notices, survival, force majeure, and the relationship of the parties apply to these SMS Terms with the same force and effect as if fully set forth herein, except to the extent expressly modified by these SMS Terms.

15.2 No Third-Party Beneficiaries; Merchant Exception. These SMS Terms are entered into for the benefit of HeyDoWhat and you. No provision of these SMS Terms confers any right, benefit, remedy, or claim upon any third party, except that each Merchant is an express third-party beneficiary of Section 9, solely to the extent that Section disclaims or limits the responsibility or liability of Merchants, and solely for the purpose of enforcing those disclaimers and limitations.

16. Contact

HeyDoWhat LLC
418 Broadway STE R
Albany, NY 12207

Email: support@heydowhat.com
Website: https://heydowhat.com
SMS Terms: https://heydowhat.com/sms-terms
Privacy Policy: https://heydowhat.com/privacy-policy