HeyDoWhat Queue Terms

Publication Date: October 26, 2026

Last Updated: October 26, 2026

Supplemental Terms to the HeyDoWhat Terms of Service

SECTION 1 — THESE TERMS AND HOW YOU ACCEPT THEM

1.1 What These Terms Are. These Queue Terms (these "Queue Terms") are Supplemental Terms issued by HeyDoWhat, LLC ("HDW," "we," "us," or "our") under the Supplemental Terms provisions of the HDW Terms of Service (the "Terms of Service"). These Queue Terms govern your access to and use of HDW's virtual queue and waitlist feature (the "Queue Service" or "Queue"), which allows you to join a participating merchant's waitlist through the HDW platform (the "Platform") and receive updates while you wait. These Queue Terms incorporate the Terms of Service by reference. HDW's collection and use of information in connection with the Queue Service is described in the HDW Privacy Policy, which is not incorporated into these Queue Terms as a contractual term. Capitalized terms used but not defined here have the meanings given in the Terms of Service.

1.2 Acceptance. You accept these Queue Terms when you join a queue after reasonably conspicuous notice that joining signifies your agreement; each join accepts the version of these Queue Terms then in effect for that entry. A Merchant's entry of a walk-in guest does not by itself establish that guest's acceptance. If you do not agree, do not join a queue.

1.3 Relationship to the Terms of Service. If there is a direct conflict between these Queue Terms and the Terms of Service with respect to the Queue Service, these Queue Terms control, solely for the Queue Service and only to the minimum extent necessary to resolve the conflict. In all other respects the Terms of Service govern.

SECTION 2 — ELIGIBILITY AND JOINING A QUEUE

2.1 Account Requirements. To join a queue through your own Platform account, you must have an active HDW account, have accepted the Terms of Service, and have acknowledged the Privacy Policy. Where HDW requires verification, you must complete it before joining.

2.2 One Active Queue Entry. You may hold only one active queue entry at a time across the entire Platform.

2.3 Accurate Information. When joining a queue you must provide accurate information, including your true party size. Inaccurate information may result in removal of your entry.

2.4 Queue Availability. HDW does not guarantee that a Merchant's queue will be open, that remote joining will be available, or that capacity will remain available. A Merchant may pause or close its queue at any time, including while you are waiting.

2.5 Location. Location information is handled as described in the Privacy Policy; declining location permission does not affect your ability to join a queue.

SECTION 3 — HOW THE QUEUE WORKS

3.1 Your Entry and Code. When you join a queue, you receive a place in line and a code that identifies your entry to the Merchant.

3.2 Position. A Merchant may add guests present at its location to the same line.

3.3 Merchant Service Discretion. A Merchant may serve parties out of order, and a party who joined after you may be served before you.

3.4 Arrival Signal. Signaling your arrival does not change your position or obligate the Merchant to act.

SECTION 4 — WAIT TIMES ARE ESTIMATES, NOT GUARANTEES

4.1 Estimates Only. All wait times shown are ESTIMATES ONLY. Actual wait times depend on conditions at the Merchant's location and may be shorter or longer than any estimate.

4.2 No Guarantee; No Reliance. HDW DOES NOT REPRESENT, WARRANT, OR GUARANTEE ANY WAIT TIME, SERVICE TIME, POSITION ADVANCEMENT RATE, OR THAT YOU WILL BE SERVED AT ALL. Displayed estimates are not offers, promises, or commitments by HDW or by any merchant, and you should not make travel, scheduling, or other decisions in reliance on any estimate. Estimates may change or be unavailable at any time.

4.3 Merchant-Operated Service. HDW is a technology intermediary and does not operate a Merchant's business or seat its parties. Merchant remains responsible for its independent service conduct, including failure to honor an applicable Queue obligation.

SECTION 5 — YOUR TURN; GRACE PERIOD; NO-SHOWS

5.1 Turn Notification; Grace Period. When the Merchant calls your entry, HDW notifies you of the time until which your place is held (the "Grace Period"). If you are not present and checked in at the Merchant's location before the Grace Period ends, your entry may be treated as a no-show.

5.2 After a No-Show. After a no-show, HDW or the Merchant may, but need not, restore your entry or let you rejoin.

5.3 Cancellations. You may leave a queue at any time before you are called, through the app at no charge. Leaving before you are called is not a no-show.

SECTION 6 — NO-SHOW LIMITS; QUEUE SUSPENSIONS

6.1 Queue Restrictions. HDW may restrict Queue access after repeated no-shows or misuse. The number of no-shows counted, the period they are counted over and the length of any restriction are set by HDW and disclosed before they apply. If more than one restriction applies, the later-ending restriction controls.

6.2 Scope of Suspension. A queue suspension affects your ability to join queues only.

6.3 Review. If you believe a no-show or Queue restriction is inaccurate, contact HDW. HDW may review available records and submitted information and correct an entry or restriction. A request for review does not by itself suspend a properly applied Queue restriction.

SECTION 7 — NOTIFICATIONS

7.1 Queue Messages. If a mobile phone number is on file, HDW may send text messages about your queue entry under the HDW SMS / Text Messaging Terms. Message and data rates may apply.

7.2 In-App Status Is Authoritative. Your queue status in the app is the authoritative record of your entry, position and Grace Period and controls over any text message. HDW does not guarantee delivery or timeliness of any message. You are responsible for monitoring your in-app status, particularly after you have been called.

7.3 Replies and Opt-Out. While you are waiting to be called, you may reply "C" to cancel your queue spot. You may reply "HELP" for help, or "STOP" to end all text messages from the applicable HDW program. PLEASE NOTE: replying STOP opts you out of the entire messaging program — not just queue messages — and may prevent you from receiving other account-related texts, including verification codes, until you opt back in. Opting out of SMS does not remove you from a queue; before you are called, use the app or reply "C" to leave a queue.

SECTION 8 — NO RESALE OR TRANSFER OF QUEUE POSITIONS

8.1 Positions Are Personal. Your queue entry and position are personal to you and the party you registered. They are not property and have no monetary value.

8.2 Prohibition. You may not offer, solicit, buy, sell, transfer or otherwise trade a queue entry, position or code, or assist anyone else in doing so. Joining a queue with the intent to transfer or sell the resulting position, rather than to be served, is likewise prohibited.

8.3 Consequences. HDW may cancel an entry or restrict, suspend or terminate your Queue access for conduct prohibited by this Section. Other lawful remedies remain available.

SECTION 9 — PLATFORM INTEGRITY; ANTI-ABUSE

9.1 Reservation of Rights. HDW may monitor Queue activity, investigate suspected misuse, decline, remove or cancel an entry, and restrict or suspend Queue access. Misuse includes automated joining, multiple-account abuse and position gaming.

9.2 No Disclosure of Methods. HDW is not obligated to disclose its integrity-monitoring methods, signals, or thresholds, and no failure to act on any particular conduct waives HDW's right to act on the same or similar conduct at any time.

SECTION 10 — SAFETY; USE WHILE DRIVING

10.1 Never Use While Driving. Do not view, check, or interact with the Queue Service, or read or respond to queue notifications, while driving or operating any vehicle, machinery, or equipment, or in any circumstance where doing so is unsafe or unlawful.

10.2 Safe Responses and Hold Deadlines. Never take an unsafe or unlawful action to preserve a Queue position. The Grace Period continues to apply while you are driving or otherwise unable to respond. You remain responsible for your own unsafe or unlawful conduct.

SECTION 11 — CHANGES; DISCONTINUATION; DISCLAIMERS

11.1 Changes and Discontinuation. HDW gives reasonable advance notice before a change to these Queue Terms takes effect, except that a change required by applicable law or made to address security, fraud or legal risk takes effect when posted. HDW may modify, suspend or discontinue the Queue Service as the Terms of Service provide. Joining and using the Queue is free. Any fee HDW introduces is disclosed and accepted before it applies. Modification, suspension or discontinuation of the Queue Service does not entitle you to compensation, credit or a refund.

11.2 Service Provided "As Is." Without limiting the disclaimers in the Terms of Service, the Queue Service, all estimates, all positions, and all notifications are provided "AS IS" and "AS AVAILABLE," without warranty of any kind, express or implied, including any warranty of accuracy, availability, timeliness, merchantability, or fitness for a particular purpose. HDW's aggregate liability in connection with the Queue Service is limited as set forth in the Terms of Service.

SECTION 12 — DISPUTES

Disputes arising from these Queue Terms or the Queue Service are governed by the dispute-resolution and governing-law provisions of the Terms of Service, including its arbitration agreement and individual-proceeding waiver.

SECTION 13 — CONTACT

Questions about these Queue Terms or the Queue Service may be directed to HDW through the contact methods listed in the Terms of Service or through the Platform's support channels.